Privacy Policy

Seraph Code Pty Ltd is committed to providing quality software development services to you. This policy outlines our ongoing obligations to you regarding how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy may be obtained from the Office of the Australian Information Commissioner at oaic.gov.au.

1. What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include: names, addresses, email addresses, phone numbers, and fax numbers.

Personal Information is obtained in many ways including interviews, correspondence, telephone and email contact, via our website, from cookies, and from third parties. We collect Personal Information for the primary purpose of providing software development services, informing clients, and marketing.

2. Sensitive Information

Sensitive information is used only for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or where required or authorised by law.

3. Third Parties

Where reasonable and practicable, we collect Personal Information only from you. Where Personal Information is supplied by third parties, we will take reasonable steps to make you aware.

4. Disclosure of Personal Information

Personal Information may be disclosed where you consent to the use or disclosure, or where disclosure is required or authorised by law.

5. Security of Personal Information

Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access.

Data Storage: All personal information is stored in Australia using Australian-based data centers.

Client files are retained for a minimum of 7 years.

6. Access to Your Personal Information

You may access and correct your Personal Information by contacting us in writing. We will not charge a fee for access; an administrative fee may apply for providing copies.

7. Maintaining Quality

We take reasonable steps to keep your Personal Information accurate, complete, and up-to-date.

8. Policy Updates

This Policy may change from time to time and is available on our website.

9. Complaints and Enquiries

Contact: support@seraphcode.com.au